Identifying Employees’ Perceptions and Language Needs: A Comprehensive ESP Analysis in a Multinational Automotive Manufacturing Company in Cikarang

Abstract

This study analyzes English for Specific Purposes (ESP) needs from employees' perspectives at a multinational automotive company in Cikarang. It identifies the specific English language skills required across various technical divisions—including Quality Control, Homologation, Vehicle Testing, Purchasing, and Engineering Design. Using a qualitative approach, we conducted in-depth interviews with employees, HR personnel, and managers (including expatriates). The research highlights significant gaps between employees’ current proficiency and actual job demands, explores their perceptions of existing ESP training, and proposes a tailored training framework based on real workplace needs. These findings contribute to the ESP literature by offering a multi-stakeholder, qualitative analysis and serve as a strategic guide for companies to design more effective language training programs.